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Conditions of Use
Terms and Conditions of Sale
The
following terms and conditions apply to all transactions on
hificonfidential.co.uk. Using this site and placing an order indicates
your acceptance of our terms and conditions of sale. The terms listed
are subject to change at any time.
These terms and conditions do not
affect your statutory rights. To order goods using this website you
must be at least 18 years of age and accept delivery within mainland UK.
Mode of Payment
We accept Visa, Master Card, Switch, Solo, Maestro, Delta, Electron and most debit cards. You may also pay using you PAYPAL Account.
Cheque/cash or postal orders are also accepted. When placing an order
please provide us with your exact billing address and telephone number,
the address and phone number your credit card provider has on their
record and exactly it appears on your statement.
Please make sure you are using your own credit card/debit card. We
will only deliver the goods to the address where card is registered and
Your Card provider has the same details on their records.
Pricing Policy.
Prices
are subject to change any time and only those prices are valid which
are displayed on our own website when your order is received. We
regularly update prices, price my go up or come down and only those
prices will be charged which are shown on our website at the time of
ordering. In case of any doubt please confirm the prices before placing
an order.
Whilst every effort is made to ensure correct prices
are displayed on our website, should a product be listed at an
incorrect price due to typographical mistakes or error in pricing
information from suppliers, we shall have the right to refuse or cancel
any orders listed at the incorrect price whether or not the order has
been confirmed. If you have made an electronic payment we will
immediately issue a credit to your account in full.(E&OE)
All
items listed on sale, on special prices, half price, clearance and
bargain prices, are sold on a first come first served basis. Once the
items are sold out or reserved for someone and an order is received
later, we may either offer an alternative item or cancel the order and
refund the amount paid for the item. We may withdraw any item from sale
or special offer at any time. You may reserve any item for a very
limited period if in stock or expected to be in stock by paying
anon-refundable deposit. Items can not be reserved without full or part
payment. Placing an order through our website does not mean contract to
purchase or supply goods. You may cancel your order before shipment is
made or we may decline to supply before shipment is confirmed. You will
be refunded in full in this case.
Availability and Supply of Products
All
products are subject to availability and may be withdrawn at any time.
If for any reason we cannot supply the goods we will refund any money
already paid for them. However, we will not be responsible for
compensating you for any other losses you may suffer if we do not
supply the goods. We supply the goods as supplied to us by the
manufacturers including accessories, manuals, user guides and we cannot
be held responsible for any change effected by the manufacturers.
Product Information, Description and Images
Product
information, images and descriptions shown on our website are for the
purpose of giving a general description of the goods and all the
information is taken from suppliers, manufacturers, magazines, and
other sources. We cannot guarantee the accuracy of the information. For
detailed specifications please refer to the manufacturer's website. All
accessories supplied with a product are subject to upgrade or change at
the manufacturer's discretion.
PLEASE NOTE: Speaker Cables are
quoted and sold per metre from a reel, as un-terminated without any
plugs on either end, unless ordered as pre-terminated or ordered with
plugs to be fitted on both or either end (quotation for termination
charges are available on request)
Multi Region DVD Players/Recorders& Blu-ray Players.
DVD
players/ Recorders supplied as Multi Region are compatible with most
DVD titles currently sold. However, we cannot guarantee that every disc
will work or play on these modified players/recorders. Some DVD
players/recorders & Bluray Players cannot be modified. Please
confirm before placing an order. New titles may need further
modification, software download or firmwareupgrade for which an
additional charge will be made.
Please note that currently only
DVD Player Section on the Bluray Player can be modified to Multi Region
for certain models. The Bluray Player remains in UK & European B
Mode.
Digital Broadcast Reception
Nowadays
many models of Plasma, LCD, LED TVs, DVD/Bluray recorders and other AV
items are supplied with built-in Digital Freeview, FreeviewHD DAB &
FREESAT Tuners. There are some areas in the UK where full digital
service is still not available or only partially available and you may
find that your area is not yet covered to receive full digital service.
In that case you may not be able to receive or record digital service
on your purchased item. Freeview and FreeviewHD channels and services
are subject to change in some cases an aerial upgrade maybe required.
Please ensure that your area is covered with full digital reception
before ordering sets with Digital Freeview, FreeviewHD or DAB. Once the
items are shipped to you, we are unable to take them back if you unable
to receive full digital reception in your area. To receive FREESAT
channels a Satellite Dish is must to be installed which is not provided
with the set.
High Definition, internet, 3D & Smart Products.
High
Definition, internet,3D and smart televisions, bluray and Home Cinema
are the latest formates available and more and more being added to
range. However, there are various types of HD screens available in the
market with descriptions such as HD Compatible, HD Ready, Full &
True HD, 3D Ready, Full 3D and there will be more innovations in this
new format, so before ordering your HDTV and other products please
ensure that the equipment you are buying meets your current and future
requirements. We can only provide you with the specifications as
supplied to us by the manufacturers. It is your duty to make sure that
equipment you are purchasing is compatible with your existing and
future products for example DVD, Bluray Players/Recorders, Home Cinema
Systems, Digibox, Cable and Satellite Boxes. We cannot be responsible
for any issue arising from the in-compatibility of your equipment. Some
3D and internet Tvs may require additional glasses and Dongales which
are not supplied with every model.
Delivery
Items
in stock are normally despatched to UK mainland addresses within3-5
(working days) and are delivered between 8am to 5pm (Mon- Fri). We only
ship items after clearance of the payment. However, some larger items
may take longer to deliver, in the region of 5-7 working days. In case
of goods being out of stock we will endeavour to update you about the
approximate availability time. Any time and date for the delivery of
the goods is approximate and we shall not be liable for any loss,cost,
damage, charges or expenses caused by any delay in the delivery of
goods.
We always use very reputable and reliable courier
service.Goods are delivered to your door and must be signed by someone
receiving the goods. Once the goods have been delivered to your door,it
will be your responsibility to look after your goods. If the goods are
left outside the premises it will be at your own risk.
Delivery Charges
All
prices on our website are inclusive of delivery charges. Free Delivery
Service is offered mainly for mainland addresses and during working
Days and between 8AM to 5PM. On payment of extra delivery charges
(details on request), we can arrange delivery of goods to Northern
Ireland (BT), Channel Islands, Isle of White, Isle of Man (IM),
Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB,
IV, KW),Outer Hebrides and the Shetland Isles (HS, ZE). There are
separate charges shown for Express, Timed and Saturday Delivery. Sorry
we can not ship to Post Box addresses.
Shortage and Damage
Please
inspect your items on arrival. If goods arrive in a damaged condition
please sign the delivery note as unchecked and immediately inform us.
Damage or shortage must be notified within 2 days of receipt of goods.
It is your responsibility to sign for all packages as shown on the
delivery/consignment note. Any missing packages must be noted on the
same consignment note before the driver leaves. To help us sort out
your claim quickly, Please report the damage or loss immediately by
phone followed by email .We will not accept any claim for missing or damaged goods 2 days after the receipt of the goods. Please keep the original carton and Packaging, We will not process full credit without original Carton & Packaging.
Goods returned without original Carton & Packaging may get damaged
in transit. We can not accept damaged goods for refund or replacement.
The
courier companies we use are not insured to enter your house/premises
and will therefore require your help (or other recipient) in handling
any order in excess of 25kgs (large parcels).
Warranties
All
products supplied are covered by the terms and conditions of the
manufacturer's guarantee unless stated, for a period of 12 months from
the date of invoice. This guarantee specifically excludes faults caused
by accident,neglect, and misuse. In addition routine maintenance
(cleaning of dirty audio/video heads etc.), consumables (styli, plug
fuses, cables,batteries, etc.), cosmetic damage and tuning of channels
are not covered. The full cost of the service call will be charged to
your credit card account if our engineers find no mechanical or
electrical fault with your product. This does not affect your statutory
rights. For your peace of mind we recommend that you should consider
the option of purchasing an extended warranty for 3 or 5 years. We
offer very competitive rates for Extended Warranties for the period of
3 Years (1+2) and 5(1+4) Years on payment of Premium which is either
shown with each item separately or quote is available on request.
Free Extended Warranties
Where we offer additional free Extended warranties on certain items, these warranties are provided by CSS- Corporate Support Solutions or Domestic &General insurance Co.
The details of the Cover are available on request. It normally takes
minimum of 12weeks before the policy documents are issued. If you do
not receive your warranty papers 12 weeks after the delivery of the
goods, please contact us and we will make sure that your policy
documents are sent to you by the insurance company. Your first year
warranty is always with the manufacturers. Free Extended warranties are
offered only with those items which are advertised and purchased
through this website.
When manufacturers' offer free promotional
extended warranties these are subject to their terms and conditions on
which we have no control. By purchasing the goods with free extended
warranties you will be accepting the terms and conditions of these
warranties.
Cash Back & other Promotions by Manufacturers'
From
Time to Time Various manufacturers run Cash Back and various other
Promtions,on certain products for a specific period. These promotions
are handled by the manufacturers themselves or by their agents and
Cash Back amount is sent direct to the purchaser of the promoted item.
In case of any query regarding Cash Back you will need to contact the
promoter of the offer.
Cancellation of Orders
RETURNS POLICY
You
are entitled to cancel your order within 7 days from delivery of the
goods for a full credit or refund less any applicable delivery
charges.(Where goods are delivered Free of Delivery charges and these
goods are returned as not required refund will be made for the returned
goods less delivery charges which we pay when sending the goods). The
goods must be unused and 'as new' in their original box and packaging
including all manuals(Please do not mark or hand write on manuals),
accessories and remote control(if supplied). You must notify us within
7 days from the date of delivery. All goods must be received within 14
days of notification of your wish to cancel. In all cases it will be
your responsibility to return the goods to us at your own cost and
risk. Goods received back 'as new' but incomplete with missing
components and accessories will incur charges. Goods received back in
any condition other than 'as new' will be returned back to you. Any
item specifically ordered or any cables cut or terminated will not be
returned or credited under any circumstances. Any item returned for
restocking (cables excluded) will be subject to a 15% deduction charge.
Faulty
Goods Returns - in case any product is received faulty or not working
on arrival please contact us immediately. You can then either return
the faulty item directly yourself or we will organise a collection from
your address. Upon receipt of the goods and confirmation of the fault
by our technical engineers you will be offered the following options:
* A replacement - this item will be shipped to you at our own expense.
* A repair - the repaired item will be shipped to you at our own
expense. Please note that once repaired the product is no longer
eligible for replacement.
* A full refund - provided the item
has been verified faulty and is complete with all accessories in its
original box and packaging.
If the product is not deemed to be faulty by the engineers, you have the following choices:
* Return of the goods - the cost of delivery charged to you.
* Refund - the invoice cost less any applicable delivery charges
provided the product is 'as new' and complete with all accessories in
its original box and packaging. If the condition of the product or the
packaging is poor then we reserve the right to charge you for
re-packaging costs. Missing accessories will also be charged at full
price.
The manufacturers guarantee will apply to all items
reported to be faulty after 7 days from delivery. Before choosing to
purchase a plasma, LED or LCD television, please be aware that there is a
commonly accepted 'tolerance level' by which a plasma, LED or LCD may
display such imperfections (or stuck pixels) without being classified
as faulty. The manufacturer's verdict regarding the state of a screen
will be final.
This returns policy does not affect your legal rights.
These terms and conditions do not affect your statutory rights.
HFC T/A Priceless Electronics
Unit 7, Commonwealth Buildings
London SE18 5NS
Phone: 0844 800 4046
Fax: 0207 233 7226
E Mail: sales@pricelesselectronics.co.uk
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